Logistics Infrastructure for African Business
One platform to dispatch, track, and prove every delivery
SendMe by Lilwa Delivery gives businesses across Kenya one platform to dispatch verified riders, track every delivery live, and confirm each handover with OTP and digital proof of delivery — with automated rider payouts built in.
Powering delivery for businesses like yours
One platform to dispatch, track, and prove every delivery
Create a delivery from your dashboard or through our API. SendMe dispatches a verified rider in 5-10 minutes, your customer follows the rider live, and the handover is confirmed with a one-time PIN and digital proof of delivery. Urban deliveries complete in 30-90 minutes, and scheduled deliveries run same-day.
Merchant Dashboard
Manage orders, automate dispatch and track every delivery.
- Order management
- Bulk dispatch
- Payouts & settlements
- Analytics & reports
Rider App
A simple app for riders to receive jobs, navigate and earn.
- Job requests
- Smart navigation
- Earnings & wallet
- Performance insights
Live Tracking
Keep customers informed with live tracking and delivery alerts.
- Live tracking
- ETA updates
- SMS / WhatsApp alerts
- Customer portal
Proof of Delivery
Secure every handover with digital signatures and verification.
- OTP verification
- Digital signatures
- Photo evidence
- Audit trails
Dispatch Engine
Intelligent dispatch & real-time updates.
- Automated rider assignment
- Route optimization
- Real-time comms
- Secure & reliable
Performance at a glance
Put AI to work on every delivery
Automate dispatch, keep customers informed, build your reputation, and recover money when deliveries go wrong — all from one platform.
Automate your deliveries
Automatically assign orders to your own drivers or delivery partners—without dispatching every order by hand.
Keep customers informed
Send live tracking and delivery updates automatically, so your team handles fewer "Where is my order?" calls.
Get more Google Reviews
Automatically ask customers for reviews after delivery and build a stronger local reputation.
Recover eligible refunds
Let SendMe handle eligible refund claims when third-party deliveries go wrong, so you don't leave money behind.
For your customers
Delight customers with real-time tracking and instant feedback.
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Live driver tracking
Customers watch their rider approach in real time, with ETA updates every minute.
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Instant feedback from customers
One-tap reviews right after delivery. Positive ratings automatically boost your online reputation.
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Text notifications
SMS and WhatsApp alerts keep customers informed at every step.
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Delivery confirmation via text and email
Every handover is confirmed by OTP, text, and email — a permanent audit trail.
"Wonderful delivery! Delicious food, will definitely order again."
For delivery managers
Manage your deliveries and drivers from a single dashboard.
Real-time driver locations
See every rider on a live map, with status, ETA, and delivery progress.
Automated driver assignment
AI assigns the best driver for each order — your in-house riders or third-party partners.
Built-in access to 3rd party delivery services
SendMe integrates with major delivery partners so you never miss a beat.
Available on web, phone and tablet
Manage deliveries from any device, anywhere.
Detailed delivery reports
Download consolidated weekly or monthly reports for accounting and review.
Automated refund recovery
If a third-party delivery fails, SendMe files eligible refund claims automatically.
How SendMe works
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1
Create
Create a delivery from your dashboard or automatically through our API.
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2
Dispatch
SendMe dispatches a verified rider in 5-10 minutes.
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3
Track
Your customer follows the rider live with ETA updates.
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4
Verify & settle
The handover is confirmed with a one-time PIN and digital proof of delivery.
Security & compliance
Every rider is identified, every job leaves an audit trail, and every handover is verified. Sensitive and high-value goods follow defined handling procedures, and a 24/7 support desk with a dedicated account manager stands behind enterprise accounts.
Verified Riders
Thoroughly vetted delivery personnel
Audit Trails
Comprehensive delivery records
Secure Handover
OTP and digital signatures
24/7 Support
Dedicated account management
Built for the businesses that move Kenya
Retailers, pharmacies and hospitals, restaurants, manufacturers, and enterprises use SendMe for on-demand doorstep delivery, scheduled runs, inter-branch transfers, and upcountry dispatch — including cash and pay-on-delivery collection.
Retail
On-demand doorstep delivery and inter-branch transfers for online stores and physical shops.
Learn moreHealthcare & Pharmacy
Reliable and discreet delivery of medicines and medical supplies to patients or clinics.
Learn moreManufacturing
Efficient dispatch for B2B supply chains, distributor restocking, and large orders.
Learn moreGovernment & Enterprise
Secure document handling and dedicated enterprise delivery workflows.
Learn morePayments & Finance
Fund a delivery wallet, and rider payouts settle automatically as deliveries complete.
Learn moreCustomer feedback that grows your business
Effortless feedback collection and review requests turn happy customers into your best marketing channel.
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Effortless feedback collection
Automatically collect reviews after each delivery.
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5-star review requests to happy customers
SendMe asks for reviews only when the experience is positive, boosting your rating.
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Boost online visibility
More positive reviews on Google means higher local search rankings.
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Turn great reviews into more business
Stronger reputation drives new customers and repeat orders.
Google Review
5.0 ★★★★★
"Fast delivery! Delicious food, will definitely order again."
Order rating
Structured payments, built in
Fund a delivery wallet, and rider payouts settle automatically as deliveries complete. Every transaction can be recorded with eTIMS-compliant invoicing, so logistics and finance stay in one flow.
Automated wallet top-ups
Fund your corporate account and auto-pay riders instantly after every successful delivery without manual reconciliation.
Digital invoicing
Download consolidated weekly or monthly invoices for all your deliveries to simplify your bookkeeping.
M-PESA & Bank integration
Seamlessly deposit funds via M-PESA Paybill or direct bank transfers securely through our payment gateways.
Integrate delivery into your systems
A REST API, webhooks, and ready support for Shopify and custom e-commerce let you embed dispatch, live tracking, and proof of delivery directly into your storefront or operations.
Developer API
Full REST API to create orders, fetch live coordinates, and manage webhooks programmatically.
Read DocumentationE-commerce Plugins
One-click installs for Shopify and WooCommerce to offer live delivery rates at checkout.
View PluginsWebhooks
Receive real-time push events for status changes, rider assignments, and delivery completions.
Setup WebhooksPopular integrations
Trusted by businesses across Kenya
Based on 50+ Google Reviews.
Elian N
Verified Customer
"Consistently reliable service backed by an outstanding and professional team."
Riri W
Verified Customer
"Reliable, dependable, efficient, fast and safest way to deliver your package."
Creative Wal
Verified Customer
"I'm thrilled with my experience! My package arrived on time and in perfect condition."
Local shops love SendMe
Learn how businesses like yours are scaling their operations.
KFC Partners with SendMe to Revolutionize Delivery
KFC • Nairobi
Triple Delivery Orders with SendMe
Wanisa • Bungoma
How La Familia Saves 100+ Hours Per Month
La Familia • Kisumu
Available in 30 languages
Ask AI about SendMe by Lilwa Delivery
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Frequently asked questions
Everything you need to know about SendMe by Lilwa Delivery.
What is SendMe by Lilwa Delivery?
SendMe by Lilwa Delivery is a technology-enabled logistics infrastructure platform that gives businesses in Kenya reliable, trackable delivery through a merchant dashboard, a rider app, live tracking, and OTP-verified proof of delivery. It is building digital logistics infrastructure for African commerce rather than a consumer delivery marketplace.
How do I integrate SendMe with my Shopify or WooCommerce store?
We offer one-click plugins for major e-commerce platforms. Simply install the SendMe by Lilwa app, link your API key from your dashboard, and start offering live delivery rates at checkout.
Can I pay for deliveries post-paid?
Yes, we offer 14-day and 30-day consolidated invoicing for verified enterprise accounts processing more than 100 deliveries per month.
Are the packages insured in transit?
Yes, all deliveries are insured up to KES 10,000 automatically, with extended coverage options available for high-value dispatch operations (such as electronics and pharmaceuticals).
Do you have an SLA for pickup and delivery times?
Yes, our SLA guarantees rider dispatch within 10 minutes in core urban areas, and delivery completion between 30 to 90 minutes depending on the zones.
Can my operations team track multiple dispatch orders simultaneously?
Absolutely. The Merchant Dashboard provides a centralized map view of all your active deliveries in real-time, complete with rider details and ETA.
How are failed deliveries and returns handled?
In the event a customer is unavailable, our riders attempt contact up to 3 times. If unsuccessful, the package is automatically routed back to your designated fulfillment center and billed as a discounted return leg.
Ready to make delivery reliable?
Join Kenya's leading logistics infrastructure platform for businesses.